![]() Time Tracking: basic time tracking is included! Admins can even adjust time and all time changes are logged directly in the ticket.Prioritize your way: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!.Tracking: easily track where a ticket originated (support form, email, facebook, phone call etc.).Security: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!.Sorting And Filtering: includes an amazing flexible sorting, filtering and tagging system for your tickets.Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.Tickets waiting on you: Quickly see all tickets still waiting for a reply – two clicks is all it takes to limit your ticket list to only those tickets!.Old tickets: identify old tickets quickly with tags limit your viewable ticket list to only show old tickets with just a couple of clicks.Terms & conditions: ask users to agree to your your terms and conditions before they open a ticket.Choose from 13 field types, control where they show up (front-end, back-end, ticket list, ticket form etc.) and decide who can view them. Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience).Multiple departments: provide support for multiple departments.Multiple products: provide support for as many products as you want synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD).File upload: you control when files can be uploaded, how many files, and how large they are.Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured).Choose from a selection of six email notifications (new ticket, reply to agent, reply to client etc.) E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable.Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk.Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end.What does it do?Ĭheck out the user-friendly features of this awesome plugin: Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots.įor premium one-on-one support or pre-sales questions please visit the official site. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.Īnd your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers. If you have customizations written in PHP, it is recommended to have a developer review them for compatibility with the new PHP version.Awesome Support is the most versatile and feature-rich support plugin for WordPress.Renew the licenses or explore alternative options. Verify if you have any paid themes or plugins with expired licensing for updates.Consider finding suitable alternatives or contacting the developer for updates. Identify and review older themes or plugins that haven't been updated by the developer in over a year.Check for any pending updates in your WordPress Admin dashboard and apply them. ![]() These steps are not mandatory, but they are highly recommended for maintaining the security and smooth functioning of your site: In such cases, you can attempt to downgrade to the previous PHP version. Please note that while following this checklist can help minimize issues, it is important to be aware that due to the vast number of themes, plugins, and customizations available in WordPress, there is always a slight chance of encountering errors or issues during the PHP upgrade process. If a staging website is already in use, ensure that you have published any changes you wish to keep first before working on the staging site. Before proceeding, ensure that your live site is completely up to date.
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